Sunday, April 18, 2010

Europe flights resume, though Icelandic volcano's ash remains

Europe flights resume, though Icelandic volcano's ash remains


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Europe flights resume, though Icelandic volcano's ash remains

Posted: 18 Apr 2010 10:44 PM PDT

 LIMITED ASSISTANCE FOR TRAVELERS

An Icelandic volcano continued to ground flights throughout Europe on Sunday, marooning thousands around the globe. How the biggest disruption in aviation since Sept. 11 is affecting travelers:

Q. I'm in Europe now. Will my airline pay for hotels and meals while I wait for a new flight home?

A. Probably not. Most airlines' conditions of carriage state that they aren't liable for a "force majeure" event such as an erupting volcano that is beyond their control. In a recent volcano-related travel alert, the U.K. Foreign Office noted that under European Union regulations, passengers traveling from an EU airport or on an EU airline who are rerouted to a later flight "will be entitled to assistance including reasonable meals and overnight accommodation," but it added that fliers "must confirm arrangements with their airline and should not assume that an airline will continue to pay for their existing accommodation."

Q. If I'm stranded and running low on cash, what are my options?

A. Many "volcano refugees" are turning to social media sites like Facebook and Twitterwhere passengers are posting requests with hashtags such as #getmehome, #ridesharing and #putmeup and VolcanoHelp.eu. Hospitality sites Couchsurfing.com and AirBnB.com, which is offering a $40 discount for stranded passengers, report a surge of inquiries.

Q. Will travel insurance cover me?

A. Yes, up to a point. Most trip cancellation/trip interruption policies purchased before April 14 (the date of the most recent eruption) classify the volcano as a "weather event" and will cover lodging, missed tours or cruises and other travel-related losses, says Jim Grace of InsureMyTrip.com. But the typical policy sets a limit of $150-$250 per day, with a maximum payout of $1,000. Worried about a future eruption? Consider "cancel for any reason" coverage, which costs about 50% more than a typical policy but lets you cancel within 48 hours of departure.

Q. I've got a flight to Europe booked for next week. Can I cancel or reschedule without penalty?

A. Most likely, yes. According to Jeanenne Tornatore of the online travel agency Orbitz.com, most airlines are waiving change and cancellation fees. Orbitz, along with other agencies, is waiving its own fees for affected trips. But time windows vary and are changing by the day: American Airlines, for example, says you can rebook if you're scheduled to fly to an affected destination through April 22; new travel must start by May 3. British Airways is giving customers three weeks from the date of their original flight to rebook and three months to complete travel, but the policy applies only if your original flight has been canceled. Most airlines require you to pay the difference in fares if you opt for a different departure or arrival city, and with so many passengers trying to rebook, seats may be hard to come by.

Some hotels and tour operators are also waiving penalties. For example, Rick Steves' Europe Through the Back Door tours is giving travelers whose flights are canceled the option of rebooking April departures anytime through 2010.

Laura Bly, USA TODAY

KLM, Air France and other airlines said planes flown on test missions Sunday were unscathed by the ash cloud from an Icelandic volcano that hung over the North Atlantic, paralyzing air travel in Europe for an unprecedented fourth straight day.

European Union officials said air traffic could return to half its normal level this morning if the dense cloud begins to dissipate. Germany has already allowed some flights to resume.

The disruptions — 63,000 flights have been canceled so far — are causing aftershocks across several continents. Travelers have been unable to reach many European destinations. President Obama canceled plans to attend Sunday's funeral of the Polish president because of worry that Air Force One could not safely navigate through the volcanic grime.

Aviation experts said the cost to U.S. airlines that fly to Europe is more than $20 million per day.

"The financial hit for U.S. airlines goes well beyond the passengers lost on the trans-Atlantic," said Tim Sieber, vice president of Boyd Group International, an aviation research firm. "What this illuminates is that events in places like Iceland can affect passenger demand in Fresno, Calif., and Lincoln, Neb., too."

Test flights continued Sunday night. British Airways planned an evening flight over the Atlantic from Heathrow, one of Europe's busiest hubs. So far none of the pilots has reported problems, and the aircraft underwent detailed inspections for damage.

"Not the slightest scratch was found" on the 10 empty long-haul planes Lufthansa flew at low altitude Saturday to Frankfurt from Munich, spokesman Wolfgang Weber said.

The test flights highlighted a lack of consensus on when to reopen the skies. Some airline officials complained that regulators had acted too broadly in closing airports from Ireland to Bulgaria shortly after the volcano erupted last week. Cargo shipments have also halted, leaving perishables rotting in warehouses.

"It is clear that this is not sustainable. We cannot just wait until this ash cloud dissipates," EU Transport Commissioner Siim Kallas said.

Volcanic ash can cause catastrophic damage to aircraft, particularly to engines. In several cases since 1982, tragedy was narrowly averted after pilots were able to restart engines after descending as much as 20,000 feet after traveling through ash.

The problem, according to aviation safety experts, is that too little is known about what levels of ash are safe. A jet engineer and the head of a non-profit safety foundation called for extensive new research to minimize the damage in the next big eruption.

"It would have been pretty smart to spend $100 million on research to determine a safe level a few years ago," said Bill Voss, president of the Flight Safety Foundation.

Al Weaver, former head of safety at engine manufacturer Pratt & Whitney, said that regulators and the industry first grappled with what to do about volcanic ash two decades ago. They never anticipated that it could blanket a densely traveled region.

Meteorologists warn that the situation over Europe is constantly changing because of winds and continuing eruptions from the volcano. That uncertainty is bumping up against Europe's need to resume flights.

Contributing: Associated Press

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