“Surf City hotels filling up” plus 3 more |
- Surf City hotels filling up
- Lodging association critical of CVB
- Chain and Independent Hotels Find Common Cause
- A Hotel Chain Checks Out the IPad
Posted: 14 Jun 2010 09:30 AM PDT The lodging experts at PKF Consulting report on Huntington Beach hotels in April:
Other details of the report … Other OC hotel news … . From the weekend: Five Filters featured article: Headshot - Propaganda, State Religion and the Attack On the Gaza Peace Flotilla. Available tools: PDF Newspaper, Full Text RSS, Term Extraction. |
Lodging association critical of CVB Posted: 14 Jun 2010 08:11 PM PDT June 14, 2010 Lodging association critical of CVBJOPLIN, Mo. — A local association that represents Joplin's hotels and motels has issues with the way the city is promoting tourism and says it will mount a campaign to repeal the city's motel tax if the city does not resolve those issues to the group's satisfaction. A three-page letter signed by three officers of the Southwest Missouri Lodging Association says that receipts of the city's 4 percent lodging tax are dropping each month in a "year-over-year decline" and alleges the decline is because of mismanagement of the Convention and Visitors Bureau. They also say that the city is disregarding or not using suggestions that the CVB advisory board is, by city ordinance, entitled to make to the city administration. City response CVB Director Vince Lindstrom and City Manager Mark Rohr said a number of factors, the state of the economy foremost among them, are affecting room sales and the corresponding tax proceeds. Lindstrom cited a number of special events that have been created to draw visitors to Joplin. Rohr said the city is working on changes intended to give all city boards more involvement in city budgetary decisions and other advisory duties allowed by city charter or ordinance. Lower motel tax revenues are a symptom of a reduction in hotel and motel occupancy rates of 1.5 to 2 times the national and state averages, according to a letter attributed to Pete Hall, president; Christopher Beyer, vice president; and Jon Patterson, secretary-treasurer, of the lodging association. Hall and Patterson could not be reached Monday for comment. Beyer did not return a message left at his office seeking comment. The work of the CVB to promote tourism and visits to Joplin is funded by proceeds of the motel tax. The letter says the lodging tax revenue fell by $27,500 in 2008 and by an additional $113,200 in 2009. Records of the city's finance department show that motel tax proceeds were $1,141,469 in fiscal 2008, an increase of $42,629 over the total for fiscal 2007. Proceeds were down in fiscal 2009 to $1,009,659, a drop of $131,810, or 11.5 percent. The lodging association's letter does not say if it is citing calendar year or fiscal year figures. The city accounts for tax proceeds by fiscal year that ends Oct. 31. Grievances The letter lists 12 specific grievances with the CVB, the City Council and city administrators in addition to making general allegations that the city has acted "inappropriately, unethically and irresponsibly." Several of the complaints focus on allegations that the CVB or the city made staff assignments and board changes without the involvement of the CVB advisory board. One complaint alleges that members of the CVB advisory board were denied copies of the CVB budget, which they wanted to review to develop spending recommendations to be made to the City Council. The city manager acknowledged Monday that a city ordinance gives the board that duty. He said that, acting on a comment made about it at a CVB board meeting three months ago, he instructed the city staff to look at the duties assigned by city charter or ordinances to all city boards and committees. That information is being used to update city practices on receiving policies and budgets from all the boards, Rohr said. Rohr said he believes there are factors driving down hotel stays that are not the fault of the CVB. "The economy has a negative impact on most everyone," he said. "We've also had some local circumstances. The (Downstream) casino's been constructed, and I've heard that they do have quite a bit of business during the week. "Highway 249 makes it easier for people to go around the city than to stop in the city." Ice storms in recent years filled the hotels, which inflated numbers compared with normal winter seasons, he said. Rohr said the CVB director has worked on creating special events to promote visits to Joplin. The lodging association's letter indicates that the CVB should instead work on attracting national conventions. Lindstrom said the city's lack of a brand-name airline and a large convention center limits the city's ability to attract large-scale conventions. He said that's why he has been building special events such as Kites Over Route 66 in the spring, the Mother Road Marathon in the fall and the Joplin Holiday Experience in December. Those events are designed to bring overnight visitors at times during the year when the hospitality industry could use more guests, he said. In addition, the CVB has recruited Going On Faith, a national organization that promotes religious tourism, to visit Joplin in August as a potential destination for meeting planners and group-tour operators. Rohr said the city is working on plans that he could not yet discuss that could increase tourism to Joplin. He said the city also is trying to find a reliable way to measure the impact of the events and how many lodging customers they bring to Joplin. Repeal avenues City Attorney Brian Head said the motel tax could be repealed by ordinance upon the approval of the City Council or by an election initiative. City Clerk Barbara Hogelin said it would take 5,985 signatures on an initiative petition to place the issue on an election ballot. Asked what the effect would be if the tax were repealed, Rohr said, "I don't know what they have planned specifically, so I don't know how I can respond to that." Without the tax, the city likely could not operate a tourism bureau to promote hotels and restaurants, Rohr said.
Past tax
In 1983, local motel owners won a court decision to throw out a 3 percent motel tax, which had been imposed by the City Council as a license tax. The state Supreme Court ruled it was an invalid sales tax in that it had not been OK'd by a vote of the people. It had been intended then to fund industrial development as well as tourism. Five Filters featured article: Headshot - Propaganda, State Religion and the Attack On the Gaza Peace Flotilla. Available tools: PDF Newspaper, Full Text RSS, Term Extraction. |
Chain and Independent Hotels Find Common Cause Posted: 14 Jun 2010 05:28 PM PDT Major chains like Marriott and Starwood are increasingly focusing on expanding abroad, as tight credit markets make it tough for developers to build hotels in the United States. They are also experimenting with teaming up with independent hoteliers, a strategy that departs from their core business of managing brands. Though these relationships vary, the idea is that a chain welcomes independent hotels into the fold — mainly by providing access to its reservation system and millions of loyalty program members — in exchange for what is basically a franchise fee. But unlike franchisees, the hotels that sign onto the partnerships remain independent and do not have to meet rigid brand standards. The current financial climate has forced the hands of both the big chains, which have remained profitable even during the downturn, and the independent hotels, which have been struggling to survive without the deep pockets of their big competitors. Pairing up allows the chains to grow without building and the independents to attract more guests. "One of the reasons for this is the decline of construction," said Bjorn Hanson, a professor in the hospitality program at New York University. "Public companies want to keep growing. A way to not dilute the brand is to create a separate group under the parent company umbrella." While some hotel executives bristle at the umbrella brand image, it fits the stormy weather the industry just passed through — though dark clouds still loom. Occupancy rates in the United States, though starting to improve, are expected to end the year at 57 percent, about 6 points below the long-term average. Room rates are flat or declining, and the fragile economy is still damping travel. Mr. Hanson said those factors had made it more challenging for independent hotels to go it alone, despite the marketing advantages offered by the Internet. "The reasons for staying independent continue to diminish," he said. "But there are also more ways to be affiliated than ever before." One of those is Marriott's Autograph Collection, which started in January with seven hotels that are owned by the Kessler Collection, including the Grand Bohemian Hotel in Asheville, N.C., and the Celebration Hotel in Orlando, Fla. "There's kind of a Marriott way they do things, and I had some concerns about that," said Richard C. Kessler, the company's chairman. Like many independent hoteliers, he said he preferred offering guests a different experience when they traveled, as opposed to the chains' cookie-cutter standards. The Autograph Collection hotels now show up when travelers search for lodging on Marriott.com and get promoted in Marriott e-mail. Even with the fee he pays Marriott, that placement is a lot cheaper than the 25 percent he pays when a guest books one of his hotels through an online travel agency, Mr. Kessler said. He also gets access to Marriott's procurement pipeline, saving on expenses like toilet paper. "What I'm looking for is exposure for these properties," he said. "The early results look promising and we're encouraged, but it's still too soon to tell if it's a single or a double or a home run." While Marriott's Autograph Collection is just getting off the ground, Starwood's Luxury Collection, a similar concept in the luxury sphere, includes more than 75 hotels, mostly in foreign countries where independent hotels are more the norm. The Kimpton hotel group is based on a similar concept: it is a collection of 50 hotels, all managed but not necessarily owned by Kimpton, each with a distinct design and name. "We're what we call an endorser brand," said Michael Depatie, Kimpton's chief executive. But no marriage of opposites has attracted more attention — and speculation — than Marriott's partnership with Ian Schrager to create an independent hotel brand called Edition. Last week, Bill Marriott, Marriott's chairman and chief executive, and Mr. Schrager, the hotel entrepreneur credited with starting the boutique hotel trend, met in New York to reveal that the first Edition hotel would open in October in Honolulu, on Waikiki Beach. A second Edition hotel will open in Istanbul this fall, with others to follow in Bangkok, Mexico City and Barcelona, Spain. Although Edition was initially announced during flush times in 2007, three years later, the arrangement fits the current climate of economically driven pairings. Mr. Schrager would be hard pressed to get financing to develop projects on his own, and Marriott, having sat out the boutique hotel craze, needs a hipper offering in its portfolio. Edition aims to be a departure for both Mr. Marriott and Mr. Schrager, who said it would create "a new genre, the next phase in the story of lifestyle hotels." "We would call it boutique if everybody else wasn't calling their hotels boutique," he said. But for all their differences, it may be a sign of how much the two men have influenced each other that Mr. Schrager was more articulate in describing Edition's service goals (indifferent service being a criticism at his earlier hotels), while Mr. Marriott best captured the new brand's aesthetic. "It's sort of a modern definition of service; it's not obsequious," Mr. Schrager said. "We don't really care if your coffee gets served in the finest sterling silver, we just really care if it gets served quickly and it's good and it's hot." Mr. Marriott then summed up where Edition was headed (mostly abroad) and the mood it hoped to capture. "These are all cities that are exotic, romantic and vibrant," he said. "We're going to fun places people like to visit, and when they go they want to have a good time." If the two men pull off their heady ambitions, their main achievement may be proving that independent hoteliers and big brands can co-exist — to the benefit of guests. Five Filters featured article: Headshot - Propaganda, State Religion and the Attack On the Gaza Peace Flotilla. Available tools: PDF Newspaper, Full Text RSS, Term Extraction. |
A Hotel Chain Checks Out the IPad Posted: 14 Jun 2010 03:34 PM PDT The project: Equip concierges at InterContinental Hotels and Resorts with Apple iPads to provide guests with enhanced maps and directions, video recommendations, and instant booking confirmations for local restaurants, performances and attractions. The Business Case: InterContinental Hotels Group (IHG) has experimented with several technologies for concierges, from interactive wall boards, which guests use to find local attractions or check on their flights, to mobile phone apps. "We've been working to establish the InterContinental brand as the in-the-know brand," says Bryson Koehler, IHG's senior vice president of global revenue and guest technology. "Our concierges are front and center. We make a lot of investments in the people themselves and the technology to support them." So when Steve Jobs unveiled the iPad in January, Koehler saw a potentially effective tool for getting concierges at the 166-hotel chain out from behind their desks. His team had tried and failed at that before. Windows-based tablets were too clunky; smartphones were too small. He discussed the iPad with CIO Tom Conophy and CMO Tom Seddon, and they agreed that "this might be a neat way to try again," Koehler recalls. For example, Koehler pictured London concierges using the device to deliver directions to sightseers more effectively than drawing on a paper map. "They can pull the map up, move around on the screen-you're here, go out the front door, take a right, walk down three blocks and look up-there's Big Ben," says Koehler. "I thought its interactive nature would make it a more conversational tool." First Steps: Koehler's team hatched a plan to deliver 16 iPads to IHG's marquee properties in New York, Atlanta, London and Hong Kong. Then he rolled the dice and told his developers to use the iTouch software development kit. They took existing Web-based concierge applications and adapted them for hardware they had yet to see. When the iPad went on sale April 3, Koehler and his team were first in line at the Atlanta's Apple Store on Peachtree Road. By the end of the day, the iPads were loaded with each hotel's customized app and ready to ship. Development to deployment took less than a month. So far, concierges like the device, and guests, who IHG invited to tweet about their reactions, appreciate the enhanced experience, says Conophy. "Technology pilots are a great way to gauge guest appetite for product innovations quickly, easily and cost effectively." In a few months, IHG will decide whether to expand the rollout. If some concierges like it but others don't, "we could do an opt-in program," Koehler says. He also wants to know whether location makes a difference-is it cooler in New York than in Hong Kong? Meanwhile, Koehler is thinking of more ways to deploy the devices, such as lending them to guests to access newspapers or watch movies by the pool. What to Watch Out For: Maps are vital to a concierge. But Koehler says the iPad's native map application has a clunky interface, so concierges are currently using Web-based Google Maps instead. Koehler hopes to find a better way to use the map app. Read more about consumer in CIO's Consumer Drilldown. Five Filters featured article: Headshot - Propaganda, State Religion and the Attack On the Gaza Peace Flotilla. Available tools: PDF Newspaper, Full Text RSS, Term Extraction. |
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